<%@taglib uri="taglib.tld" prefix="jcrm" %>

<!-- get ticket ID 123456 -->
<jcrm:getTicket ticketId="123456" id="A"/>

First name: <%=A.getFirstName()%>
Last name: <%=A.getLastName()%>
email: <%=A.getEmail()%>
account: <%=A.getAccount()%>