<!-- update ticket -->
<%@ taglib uri="taglib.tld" prefix="jcrm" %>

<jcrm:setConfig configFile="jcrmconf.txt"/>

<jcrm:updateTicket ticketId="123456">
  <jcrm:setField name="Account">Acme</jcrm:setField>
  <jcrm:setField name="FirstName">John</jcrm:setField>
</jcrm:updateTicket>